You know what a cashier at Victoria's Secret shouldn't say to me while buying two bras? "Man, those are some big mamma jammas!" Um, no. Even if it is true, even if I do have big breasts, somebody I don't know doesn't get to comment on their size. Little did she know that Brent and I? We write letters. It's what we do.
Ask La Salsa when we were the only customers in one of their franchises and it took 15 minutes to get two tacos. When we complained to the manager and the cook got mad at us (we watched him as our order came up and he decided and take his sweet time messing with a bunch of ingredients that had nothing to do with our tacos), what did we do? Corporate got a letter from us.
Ask Coffee Bean when it took them four attempts to get my drink order correct. And no one there seemed to care as the employee would get my drink 90% done (at a snail's pace, might I add) before he realized that he had messed it up again...and again...and again. Corporate got a letter from us.
And now Victoria's Secret is added to the list. I sent an email last night. I also called to speak to the store manager, but she was "too busy" to talk to me. Hmph.
We don't write letters to get free stuff (although I admit that that happens on occasion). Complaining at a local-store level rarely gets things done. And when corporate finds out what happens when they're not around, believe me, somebody notices. It's less likely that our complaint will get swept under the rug. We're not out to get anyone in trouble; we just expect adequate customer service. Having worked years and years in retail and knowing that Brent and I are not difficult customers, I know that it's not hard to be nice to someone and to not say something as inappropriate as "Man, those are some big mamma jammas!" So watch out, customer service world. Don't make me take pen to paper.
"What are these? Oh, my God! Breasts! How does anybody practice medicine hauling these things around? And what have we got back here? Lets see if I remember my anatomy." - Izzy, Grey's Anatomy
Go get 'em tiger!
ReplyDeleteI remember that I use to do this all the time. I mean if you (the consumer who was directly affected by the behavior) don't let management/corporate/etc know how you've been treated, no one else will.
Ummmmmmm, let me know if you get a spitload of VS giftcards for repayment. I may need some after Bambam drops. :)
Customer service is practically non-existent these days. It's like retail workers are put out to treat customers well.
ReplyDeleteOr they are just stupid and make rude remarks. Good for you for writing letters.
Way to go! I agree, Customer Service is almost non-existent, and someone needs to here that! :)
ReplyDeleteGood for you! My husband is the same way and sometimes it really does get some action taken.
ReplyDeleteI honestly can't believe someone at VS would be so insensitive as to say that. That's got to be in their training somewhere - you NEVER comment on what someone is buying!
Wow, I don't even know what that comment means - bad mamma jammas? It's just lame, if anything, so good for you for saying something. I use Yelp to complain about bad experiences (and rave about good ones, too) at restaurants or retail stores. It's really gratifying when lots of people read about the bad experience, too. In fact, the owner of a restaurant where I'd written a negative review sent me a message thanking me for the review and promising to try harder. Initially I felt bad, that they'd read the review, but then satisfied, because owners and managers need to know about these kinds of things. Good luck!
ReplyDeleteI filled out A Comment Card at The Grove last week, when I got stuck in the midst of An Ill-Scheduled Christmas Tree Lighting Dress Rehearsal. Not only did someone Call and Apologize, but they also sent me A Complementary Free Parking Pass!
ReplyDeleteAnd now I Am Not So Mad Anymore!
I'm a letter writer too. Afer being a retail manager and trainer for seven years, I have a hard time not speaking up when need be. Good for you! :)
ReplyDeleteThat is COMPLETELY out of line. And I totally believe in writing letters myself. It makes me feel better if nothing else. We have called corporate HQ a couple times as well which has gotten some good response as well.
ReplyDeleteYou know, I had a similar bad experience at a Victoria's Secret once. I spent a long time picking out bras and matching underwear...it was my first big purchase of this kind. And do you know what the clerk said as I was paying for about $150 worth of this stuff? "Are you sure you got the right sizes? You look bigger to me" Whoa. I was very sad and when I walked out of the store I asked my (male) friend waiting outside to go back in and return it all. I was too embarrassed to do it myself. Write that letter girl! I was pretty young when it happened and didn't know better, but I'd have done the same thing. :)
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